Program Terms and Conditions

Effective: 2020 

 

Terms and Conditions

Guarantee/Refund

The Femme Thrive Method is set out to support and assist you in reaching your own goals, but your success depends primarily on your own effort, motivation, commitment and follow-through.  We cannot predict or guarantee that you will attain a particular result, and you accept and understand that results differ for each individual. Each individual’s results depend on his or her unique background, dedication, desire, motivation, actions, and numerous other factors. You fully agree that there are no guarantees as to the specific outcome or results you can expect from using the information you receive on or through this Website and program. You also agree and understand that fees are non refundable. 

 

Payments

All payments will be charged to the credit card on file or payment option of choice. Full price for the program can be paid at time of enrolling. If there is a choice for monthly payment plan, an initial payment of the Program will be charged at the time of enrolling, followed by instalments every 30 days for the remaining months (in accordance to the agreed upon payment plan) on the same day of the month.

 

Ongoing Access

All participants of the Femme Thrive Method will have ongoing access to the program specific members only Facebook Group for the duration of the program (ie 3 months) and will receive monthly or lifetime access to the content website for the Femme Thrive Method for the lifetime of the program (depending on the access purchased).

 

Decline Payment

If authorized payment is declined the following emails will be sent and actions will be taken:

  • Email #1: sent immediately upon decline with a three day deadline to pay

  • Email #2: sent after the third day to bring account up to date within the next two business days and access to the program will be paused until the account is brought up to date 

  • Email #3: sent after service has been interrupted and access will remain closed until the account has been brought up to date - this includes applicable access to the program and Facebook group.

 

Office Hours/Customer service

Office hours are Monday to Friday from 9 to 5pm except any statutory holidays.  If there is a billing issue or any other type of customer service issue please feel free to email us at [email protected] and our team will assist you during our normal office hours and will do our best to get back to you within 24 business hours.

Complaints

Becky Lee offers support to our clients and a complaints handling procedure which we will use to try to resolve disputes when they first arise, with a solution that is mutually agreeable to both the client and Becky Lee. Please let us know if you have any complaints or comments at [email protected].

 

Privacy Policy

 

Privacy of your personal information while providing you with quality care is very important to us. We understand the importance of protecting your personal information. We are committed to collecting, using and disclosing your personal information responsibly. We will try to be as open and transparent as possible about the way we handle your personal information.

 

Our privacy policy outlines what we are doing to ensure that:

  • only necessary information is collected about you;
  • we only share your information with your consent;
  • storage, retention and destruction of your personal information complies with existing legislation, and privacy protection protocols;

 

How We Collect, Use and Disclose Patients’ Personal Information

 

We understand the importance of protecting your personal information. To help you understand how we are doing that, we have outlined here how we are using and disclosing your information.

We will collect, use and disclose information about you for the following purposes:

  • to assess your health concerns
  • to provide health care
  • to advise you of treatment options
  • to establish and maintain contact with you
  • to send you newsletters and other information mailings
  • to communicate with other treating health-care providers
  • to allow us to efficiently follow-up for treatment, care and billing
  • to complete claims for insurance purposes
  • to comply with legal and regulatory requirements of our regulatory body, the College of Naturopaths of Ontario
  • to invoice for goods and services
  • to process credit card payments
  • to collect unpaid accounts
  • to assist us to comply with all regulatory requirements
  • to comply generally with the law
  • to allow potential purchasers, practice brokers or advisors to conduct an audit in preparation for a practice sale.